If for any reason you are unsatisfied with your order you can return it to us within 14 days and we will issue you a full refund of the price.
We have a 14-day return policy meaning you have 14 days after receiving your order to return your items for a refund or exchange.
It is the customer's responsibility for return shipping fees. We cannot take responsibility for the delivery time or loss of a returned package. It is recommended you use a recorded delivery service.
We kindly ask you to return your items in the same condition that you received them in i.e. unsued, no damages, in its original packaging, and "as new" in a saleable condition. Unfortunately, we cannot accept candles that have already been used.
Send all returned items along with a copy of your returns form as proof of purchase. We will notify you once we have received your refund via the original method of payment. Unfortunately, we cannot cover the return postage cost. We will aim to issue your refund within 5 working days of receiving your refund. At this time we will notify you by email of your refund or send out your exchange item.
We take a lot of care to make sure that each product is checked thoroughly before packing. If on the rare occasion which you receive a faulty or damaged item please contact us at email@example.com within 48 hours of receiving your order, let us know whether you would like a refund or exchange.
We advise you to obtain proof of purchase as we, unfortunately, can't refund items lost in transit.
Upon receiving the damaged items back we will inspect the order and notify you by email about your refund or dispatch of your exchanged items.
We will refund you the price of the damaged item in full.
Can I cancel my order before it has been dispatched?
Under the UK's Consumer Contracts Regulations you have the right to cancel your order before the order has been dispatched. Upon cancellation, you will receive a full refund. We do ask you let us know as soon as possible if you would like to cancel an order.
Contact us at firstname.lastname@example.org